Shipping & Returns
Shipping Policy
Processing time
Items we pack and ship ourselves (pins, stickers, posters, notebooks, original art): ship within 2 to 3 business days.
Made-to-order items (apparel and other print-on-demand pieces): produced after you order by our production partners, typically 2 to 7 business days before shipping.
Orders with both types may ship in separate packages.
Shipping rates
Shipping cost is calculated at checkout based on the weight of your order and your destination. You see the full shipping cost before you pay.
Where we ship
United States: all 50 states and US territories via USPS or FedEx.
International: available to the countries offered at checkout. International customers are responsible for any customs duties, taxes or import fees charged by their country.
Delivery estimates (after the item ships)
United States: typically 2 to 8 business days.
International: typically 7 to 21 business days. Customs can add time.
Tracking: you receive a tracking number by email when your order ships.
Lost or stolen packages: contact dimelo@5in5o.com within 14 days of the expected delivery date and we will work with the carrier to resolve it.
Questions: dimelo@5in5o.com. 5IN50 LLC, Clark, New Jersey, USA.
Returns & Refunds
5IN5O is operated by 5IN50 LLC, Clark, New Jersey, USA. Questions: dimelo@5in5o.com.
Return window: 14 days from the delivery date.
Eligible items: unused, unworn, unwashed, in original condition and packaging. Pins, stickers, posters, notebooks and other stocked items qualify.
Final sale (not returnable unless defective): original artwork and paintings, made-to-order apparel and other items printed after you order, and sale items.
How to return:
Email dimelo@5in5o.com within 14 days of delivery with your order number and the items you want to return.
We email you a prepaid return shipping label to download and print.
Pack the item, attach the label and ship it within 7 days.
Return shipping: we provide a prepaid return label. A flat $8.75 return shipping fee is deducted from your refund. Original shipping charges are not refunded. Returns of defective, damaged or wrong items are free.
Refunds: issued to your original payment method within 5 business days after we receive and inspect the return. Your bank may take additional time to post it.
Exchanges: we do not process direct exchanges. Return the eligible item and place a new order.
Damaged, defective or wrong items: email dimelo@5in5o.com within 14 days of delivery with your order number and a photo. We replace the item or issue a full refund, including shipping, at no cost to you. This applies to final-sale and made-to-order items too.